FAQ
Frequently Asked Questions
What does WePrintMe sell?
WePrintMe creates personalized pet apparel, home goods, and keepsakes. Most items are made to order using the pet photo, name, text, size, color, and other options you submit on the product page.
Where are orders made and shipped from?
All products currently available for purchase are made to order at our production facility in Wuhan, Hubei, China, and are dispatched from China. We do not currently offer products shipped from a United States warehouse.
Do you ship internationally?
Yes. Available destinations are shown in the country/region selector and at checkout. Shipping availability and cost depend on the destination and total order weight. See our Shipping Policy for current rates and details.
How long will my order take?
Processing normally takes 2-4 business days before dispatch. Standard delivery normally takes an additional 4-12 business days. Express delivery, when available, normally takes an additional 3-5 business days. Business days exclude weekends and public holidays. Remote destinations, customs processing, severe weather, or carrier disruption can extend delivery time.
How can I track my order?
After dispatch, we will email your tracking number and tracking link. Carrier tracking can take 2-3 business days to show its first update. You can also visit our Track Order page.
What if tracking says delivered but I cannot find the parcel?
Please check the delivery address, nearby safe places, household members, neighbors, and your local carrier or post office first. If the parcel still cannot be located, email contact@weprintme.com with your order number and tracking number so we can investigate.
How do I place a personalized order?
- Choose a product and select the available size, color, and personalization options.
- Upload a clear pet photo and enter any requested name or text.
- Review the displayed product price and options before adding the item to your cart.
- Review your cart, shipping destination, shipping charge, and order details before payment.
Because personalized production begins soon after ordering, cancellation or personalization changes may be subject to the conditions in our Return & Refund Policy.
What if my item is damaged, incorrect, or defective?
Contact contact@weprintme.com within 30 days after delivery with your order number and clear photos. After we verify a defect, damage, wrong item, or customization error by WePrintMe, we will produce and ship an exchange replacement at no additional cost. In most cases, you may keep the original item unless our customer service team specifically asks you to return it. If a replacement is unavailable, we will provide an appropriate refund.
Do you accept exchanges?
Yes. We accept eligible exchange requests within 30 days of delivery. Personalized or made-to-order items qualify for a free exchange only when they are damaged, defective, different from the item ordered, or incorrectly personalized due to an error by WePrintMe. They cannot be exchanged for a change of mind or for customer-submitted errors. Eligible non-personalized, ready-made items may be exchanged if they are unused and in their original condition; the customer pays return shipping for a non-quality exchange. We do not charge a restocking fee. See our Return, Exchange & Refund Policy for details.
How can I contact WePrintMe?
Email: contact@weprintme.com
Phone: +86 136 6715 4702
Service hours: 9:00 AM - 6:00 PM, Monday - Friday, China Standard Time
Address: Unit 1001, Building 8, Phase II, Baibuting Xingfu Shidai, Jiang'an District, Wuhan, Hubei 430014, China
Legal business information
Legal business name: Hubei Weiyinmi Cross-Border E-Commerce Co., Ltd.
Registered address: Unit 1001, Building 8, Phase II, Baibuting Xingfu Shidai, Jiang'an District, Wuhan, Hubei 430014, China
Business registration number: 91420102MABTHM102A