Return&Refund Policy

30 DAYS Return/Exchange Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


Return & Exchange Service Procedure

STEP 1
Contact customer service and request the detail. Email: contact@weprintme.com

STEP 2
We will review the request.

STEP 3
Confirm with the customer whether to return, exchange or refund, and who bears the cost (If it is due to our reasons, the cost of return and exchange will be borne by us, if it is due to the customer's reasons, the cost will be borne by the customer).

STEP 4

Request refund and not replace: 

Once we have approved your refund request, we will process it within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@weprintme.com.

Request  return:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@weprintme.com. Please note that returns will need to be sent to the following address: 8-1001, Happy Times, Houhu Avenue, Wuhan, Hubei, 430014, China

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Get Refund or Replacement after we receive the products. (No more than 30 days after sending replaced items.)

Request exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

FULL COVERAGE Return/Exchange Policy

The following reasons are covered by our 30 days FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees) :
1.The product customization information does not match or there's an error in customization.
2.We sent the wrong order or item(s), you received any broken items, or the quality of the product you received is poor/defective.
3.Unclear pictures rendering or lettering
4.Wrong or mismatched size.


No Return&Exchange

The following reasons are NOT covered by our 30 day return policy. We are not liable for these issues:
1.Products that exceed the return processing time limit (30 days after the order is signed).
2.The non-quality issue for personalized products.
3.Product damaged by misuse, mishandling, or poor maintenance.
4.Items that have been washed, worn, or soiled and damaged resulting from customer's handling.
6.Chose the wrong size for the product.
7.Personal Reasons due to personal taste, change of mind etc.
8.Partial returns or exchange of products from a set item is not acceptable.

Precautions for return and exchange

1.Items that are being returned should be new and unworn. They should be kept in its original condition in which you received.
2.Coupon codes expires after using cannot be restored after return.
3.For personalized products, if you need to cancel or replace the product or replace the personalized content. You will have to pay 30% of the product price as the customization fee. (Special note: Even if you contact us immediately after placing the order to cancel/modify, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.)
4.We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.

We hope you love what you've ordered! But just in case you're not 100% satisfied, we'll try our best to help you solve your problems, and provide high-quality after-sales service for you, thanks.